Patient Safety

    Clinical Governance

    Every doctor on Instant Doc Online is verified before they can see a patient, and every consultation is carried out to the same standard as an in-person appointment.

    Doctor verification

    Medical Council Registration

    Every doctor's registration is verified directly with the Irish Medical Council database before they can see a patient.

    Garda Vetting

    All doctors undergo Garda vetting through the National Vetting Bureau.

    Professional References

    A minimum of two professional references is required for every doctor.

    Right to Work

    Every doctor's right to work in Ireland is confirmed before onboarding.

    Indemnity Insurance

    Valid medical indemnity insurance is verified for every doctor before they can consult on the platform.

    Ongoing Monitoring

    Medical Council status, registration dates, and patient feedback are monitored on an ongoing basis, not just at onboarding.

    See the full breakdown on our doctor verification page.

    Confidentiality

    Every consultation is protected by the same doctor-patient confidentiality as a face-to-face appointment.

    Raising a concern

    If you have a concern about the care you received, or about how the platform operates, please get in touch with our support team and we'll follow up.